Refund Policy
This policy outlines how refunds are handled for bookings, tickets, rentals, and travel services made through SLTravel.
Refund Eligibility
Refund eligibility depends on the service type, supplier rules, cancellation timing, and whether the booking has already been confirmed or used.
Cancellation Requests
Customers should submit cancellation or refund requests as early as possible through the relevant booking support channel or contact page.
Processing Time
Approved refunds are processed after supplier confirmation. Bank, card, or payment gateway timelines may affect when funds appear in your account.
Non-Refundable Items
Some tickets, offers, service fees, last-minute bookings, and partner-controlled products may be non-refundable unless required by applicable rules.
Payment Method
Refunds are usually returned to the original payment method used for the booking unless another method is required by the payment provider.